Privacy Policy

Effective Date: 22 May 2026

TCS Financial values your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with the Strat X Advisory website, enquire about our services, or engage with our team.

Who We Are

This website is operated in connection with Strat X Advisory, which provides financial advice and related services on behalf of TCS Financial. References to “we”, “us”, or “our” in this policy mean TCS Financial and Strat X Advisory, as applicable.

Information We Collect

We may collect the following types of information:

Personal information: Your name, email address, phone number, postal address, and other contact details when you submit an enquiry, book a meeting, or contact us.

Financial and service information: Information relevant to your enquiry or advice relationship, such as goals, circumstances, and documents you choose to provide. We only collect what is reasonably necessary for the purpose discussed with you.

Website and technical information: IP address, browser type, device information, pages visited, and similar data collected through cookies or analytics tools when you use our website.

How We Use Your Information

We use your information for the following purposes:

• To provide services: Respond to enquiries, arrange appointments, deliver financial advice and related services, and manage our relationship with you.

• Communication: Contact you about your enquiry, service delivery, administrative matters, and client support.

• Compliance: Meet legal, regulatory, and professional obligations, including record-keeping requirements applicable to financial services.

• Marketing: Send updates or information that may be relevant to you, where permitted by law. You may opt out of marketing communications at any time.

• Improvement: Understand how our website is used and improve content, security, and user experience.

Sharing Your Information

We do not sell or rent your personal information. We may share information in the following circumstances:

• Service providers: Trusted third parties who assist with operations such as IT hosting, email, document management, or analytics. They may only use information as needed to perform their services and must protect it appropriately.

• Professional partners: Where relevant to your matter, such as lenders, insurers, product issuers, or other advisers involved with your consent or as required to deliver services.

• Licensee and compliance: Our Australian Financial Services Licensee, authorised representative arrangements, auditors, or compliance providers where required for regulatory purposes.

• Legal requirements: Where required or permitted by law, court order, or regulatory authority.

Overseas Disclosure

Some service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate handling in line with applicable privacy requirements.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include access controls, secure systems, and staff confidentiality obligations.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, contact us promptly at nhowe@stratxadvisory.com.au.

Data Retention

We retain personal information for as long as needed to provide services, manage our relationship with you, and comply with legal and regulatory record-keeping obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable law.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate, incomplete, or out-of-date information

• Request deletion of information, subject to legal and regulatory retention requirements

• Opt out of marketing communications at any time

• Make a complaint about how we handle your personal information

We will respond to privacy requests within a reasonable timeframe and in line with applicable privacy laws.

Cookies and Analytics

Our website may use cookies and similar technologies to support functionality, security, and analytics. You can adjust cookie settings through your browser. Disabling cookies may affect some website features.

Third-Party Links

Our website may contain links to third-party websites, such as Google Reviews or Adviser Ratings profiles. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Children’s Privacy

Our services are not directed at children. We do not knowingly collect personal information from anyone under 18 without appropriate consent from a parent or guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or a complaint about this Privacy Policy or our handling of personal information, please contact:

TCS Financial (Strat X Advisory)
PO Box 1650, Warriewood Square LPO NSW 2102
nhowe@stratxadvisory.com.au
02 9121 6203

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This document is provided for general information. You should obtain independent legal advice to ensure this policy meets your requirements and complies with applicable laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.